Congratulations On Winning!

  • Claim your prize before the deadline, i.e. within 180 days of the drawing for draw games and 180 days from the game end date for scratch games
  • If you win more than $100, you have to file an online claim to receive your winning money
  • Sign the ticket before claiming because an unsigned ticket can be claimed by anyone in possession of the ticket.

Prizes Up To $599

  • All Virginia Lottery retailers are entitled to redeem prizes up to $600
  • Ensure you have a valid government-issued photo ID and your social security card or other proof of your social security number
  • You have to fill a claim form available on the official website

For Prizes $600 And More

  • For prizes more than $600, claim them at Virginia Lottery customer service center or one of the prize zones, listed below
  • Ensure you have a valid government-issued photo ID and your social security card or other proof of your social security number
  • Check your photo ID and Social Security card to ensure your name is exactly the same on both documents as they need to match exactly to claim your winnings
  • You have to fill in a claim form available on the official website
  • If you are not a U.S. citizen but reside in the U.S., you just have to present your green card (permanent resident card), a government-issued photo ID (a Visa will work) and an official document displaying your Social Security number
  • If you are not a resident of the U.S. you just have to present a valid government-issued photo ID
  • Ensure to make copies of the front and back of the ticket, and use registered mail to make sure your ticket arrives safely

Virginia Lottery Mailing Address

Virginia Lottery Claims,
P. O. Box 1254, Richmond,
VA, 23218-1254

Virginia Customer Service Centres

Lottery Headquarters

Office Hours: 8:30 a.m. until 5 p.m.
600 E. Main Street
Richmond, VA 23219
Phone: (804) 692-7000
Fax: (804) 692-7102

Northern Virginia

Office Hours: 8:30 a.m. until 5 p.m.
14550 Potomac Mills Rd.
Woodbridge, VA 22192 Phone: (703) 494-1501 Fax: (703) 494-0640

Central Virginia

Office Hours: 8:30 a.m. until 5 p.m.
1524 South Main Street
Farmville, VA 23901
Phone: (434) 392-7294
Fax: (434) 392-7292

For more information, visit the official website.

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